Teams and seats

One investigator or a whole agency. You pay for the people who trace.

Enterprise software usually charges for the org chart. Glacier21 charges for the seats that search, trace and edit. Supervisors, prosecutors and clients who only need to read a case get in free, so nobody is left waiting for a screenshot.

Price your team

Scale

The same product at every size.

Bigger plans add volume, API access, off-chain labels and support. The investigation workflow is the same: a solo investigator on Frost gets the same search, tracing, cases and AI analyst as an agency.

1 SEAT

Solo operator

Frost, $799 / mo

Every tool in one seat: search, profiles, auto-trace, the AI analyst and cases. Pins land in a private scratchpad until you open a case.

  • Private scratchpad and cases
  • Invite a client as a case guest
  • Annual single-user packages available
2 TO 4 SEATS

Small team

Frost, $799 / user / mo

Share cases and work the same trace board live. Everyone sees who is on the case, where their cursor is and what just changed.

  • Live cursors and presence
  • Comments with @mentions
  • Owner, admin, investigator roles
5+ SEATS

Growing unit

From $499 list, team discounts

One discount applies to every seat once you reach five users, and annual billing goes deeper. Viewers never take a seat.

  • Free, unlimited viewers
  • Lead, contributor and viewer case roles
  • Restricted cases
AGENCY / ENTERPRISE

Large organization

Avalanche, custom contract

Seats and volume set by contract, from 1,000,000 lookups a month, with API keys, invoicing and a security review.

  • Tamper-evident audit log
  • Up to 25 API keys
  • Dedicated support, 99.95% SLA

A worked example

A unit of nine pays for six.

Six investigators run the traces. Two supervisors review them. One prosecutor reads the case before filing. Only the six who search and trace need a seat; the other three join as viewers and a case guest, at no cost.

  • 6 investigators
    Investigator
    Seat
  • 2 supervisors
    Viewer
    Free
  • 1 prosecutor
    Case guest, can comment
    Free
SEATS BILLED6

Organization roles

Five roles. Three of them take a seat.

Roles decide what someone can do across your organization. Change them at any time from the Team page.

Owner
Everything, including billing and deleting the organization.
Seat
Admin
Manage members, invites, API keys and the audit log. Full access to cases.
Seat
Investigator
Search, trace, create cases and edit any case that is not restricted.
Seat
Viewer
Read cases and comment. Cannot pin or edit.
Free
Guest
An outside collaborator, such as counsel. Sees only the cases they are invited to.
Free

Case roles

Who can do what, case by case.

Organization roles set the ceiling. Case roles decide what each person does on a specific matter, so a contractor on one case never sees the rest.

Lead

Runs the case: edits everything on it and manages who else is on it.

Contributor

Pins, traces, writes findings and comments.

Viewer

Reads the case and comments, without editing. Good for supervisors.

Guest, can comment

An outsider who can read the case and join the discussion.

Guest, read-only

An outsider who can read the case and nothing more.

Restricted cases

Lock a case to its members. Even investigators in your organization cannot open it.

For admins

Control without a ticket queue.

Admins run the team from inside the product: invites, roles, seats, keys and the audit log.

SEATS

A seat meter, not a surprise invoice

The Team page shows seats used, pending invites and seats free. When every seat is taken, you can still invite viewers.
AUDIT

A log nobody can quietly edit

Organization activity goes into a hash-chained audit log. Admins verify its integrity with one click.
API

Keys for your own systems

Iceberg and Avalanche include API access, with up to 25 keys on Avalanche for separate tools and teams.
SENSITIVE DATA

Breach access, granted per team

Breach and leak intelligence is switched on per organization, with a notice each user accepts and a log of every lookup.

FAQ

Questions about seats and teams.

How much does crypto investigation software cost per user?

Glacier21 publishes its prices. Frost is $799 per user per month for 1 to 4 users. From 5 users the list price is $499 per user, less a team discount that grows with team size, and annual billing is cheaper again. Iceberg, which adds API access, is $2,499 per user per month. Avalanche is a custom contract for large organizations.

Does everyone in my unit need a paid seat?

No. Only people who search, trace and edit need a seat (owners, admins and investigators). Viewers and case guests are free and unlimited.

Can one person use Glacier21 alone?

Yes. A single Frost seat includes every investigation tool. Cases and collaboration are optional, and annual single-user investigative packages are also available.

What happens when we run out of seats?

Members and pending invites count against your seats. When none are free you can still invite viewers, and an admin can add seats or move someone to a viewer role.

Can we keep a case away from the rest of the organization?

Yes. Restricted cases open only for their members. Organization investigators who are not on the case cannot see it.

Do you support large agencies?

Yes. Avalanche is built for agencies and enterprises, with seats and volume set by contract, from 1,000,000 lookups a month, up to 25 API keys, invoicing, a security review and dedicated support.

Tell us how your team is shaped.

Solo, a unit of six or a whole agency: we will map your people to seats, viewers and guests, and show you the price before anyone signs anything.

Keep reading

Related pages

Case collaboration →

Live cursors, presence, follow and spotlight on one trace board.

Pricing →

Published per-user prices and the team discount calculator.

For investigators →

Everything a single seat includes, from search to auto-trace.